Frequently Asked Questions | H-E-B Debit Card (2024)

1 IMPORTANT INFORMATION FOR OPENING A NEW DEPOSIT ACCOUNT: To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires us to obtain, verify, and record information that identifies each person who opens an Account. WHAT THIS MEANS FOR YOU: When you open an Account, we will ask for your name, address, date of birth, and your government ID number. We may also ask to see a copy of your driver’s license or other documents at any time. All Accounts are opened subject to our ability to verify your identity by requiring acceptable types of identification. We may validate the information you provide us to ensure we have a reasonable belief of your identity. If we are not able to verify your identity to our satisfaction, we will not open your Account or we may close the Account if it was previously funded. Your Account is subject to fraud prevention restrictions at any time, with or without notice.

2 Faster funding claim is based on a comparison of the Pathward®, National Association, policy of making funds available upon receipt of payment instruction versus the typical banking practice of posting funds at settlement. Fraud prevention restrictions may delay availability of funds with or without notice. Early availability of funds requires payor's support of direct deposit and is subject to the timing of payor's payment instruction.

3 The optional Savings Account linked to your H‑E‑B Debit Account is made available to Accountholders through Pathward, National Association, Member FDIC. Interest is calculated on the Average Daily Balance(s) of the Savings Account and is paid quarterly.

  • If the Average Daily Balance is $2,000.00 or less, the interest rate paid on the entire balance will be 5.87% with an annual percentage yield (APY) of 6.00%.
  • If the Average Daily Balance is more than $2,000.00, the interest rate paid on the portion of the Average Daily Balance which exceeds $2,000.00 will be .49% with an APY of .50%, and the interest paid on the portion of the Average Daily Balance which is $2,000.00 or less will be 5.87%. The APY for this tier will range from 6.00% to .60%, depending on the balance in the account.The interest rates and APYs of each tier may change. The APYs were accurate as of 2/01/21. There is no minimum balance to open the Savings Account or obtain the yield(s). Savings Account funds are withdrawn through the H‑E‑B Debit Account (maximum 6 such transfers per calendar month) and transaction fees could reduce the interest earned on the savings account. Funds on deposit are FDIC insured through Pathward, N.A. For purposes of FDIC coverage, all funds held on deposit by you at Pathward, N.A. will be aggregated up to the coverage limit, currently $250,000.00.

4 No fee for direct deposit services or to add funds at participating H‑E‑B locations for the H‑E‑B® Debit Account. See the Deposit Agreement for details and additional fees.

5 The Netspend Network is provided by Netspend Corporation and its authorized agents. Netspend is a licensed provider of money transfer services (NMLS ID: 932678). Netspend's licenses and related information may be found at www.netspend.com/licenses. Fees, limits, and other restrictions may be imposed by Netspend and other third parties in connection with use of the Netspend Network.

6 Fees for bank transfers are determined by the transferor's bank and may be charged to the transferor's bank account by the service provider or originating bank. No cost for online or mobile Account-to-Account transfers between Netspend Accountholders; a $4.95 fee applies to each such transfer conducted through a Netspend Customer Service agent.

7 Faster access claim is based on comparison of a disbursem*nt via direct deposit vs. disbursem*nt via a mailed paper check. For up-to-date information from the IRS, visit www.irs.gov/refunds.

8 No charge for this service, but your wireless carrier may charge for messages or data.

The H‑E‑B Debit deposit account and H‑E‑B Debit Card are established by Pathward, National Association, Member FDIC, pursuant to license by Mastercard International Incorporated. Netspend is a service provider to Pathward, N.A. Certain products and services may be licensed under U.S. Patent Nos. 6,000,608 and 6,189,787.

Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Card may be used everywhere Debit Mastercard is accepted.

©Netspend Corporation. All rights reserved worldwide. Netspend is the federally registered U.S. service mark of Netspend Corporation. All other trademarks and service marks belong to their owners.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.

Google Play and the Google Play logo are trademarks of Google LLC.

Frequently Asked Questions | H-E-B Debit Card (2024)

FAQs

Why is my debit card declining when I have money? ›

If you've made some big-ticket purchases in the last 24 hours, your debit card might be denied because you've reached your daily purchase limit. Debit cards have daily purchase limits set by financial institutions to ensure your money is safe. The daily purchase limit for your debit card depends on where you bank.

Is the heb debit card a good deal? ›

There's no credit check and no minimum balance to open an account. Best of all, you earn 5% cash back on H‑E‑B brand products 2 when you use the H‑E‑B Debit card at select in-store locations*, an optional high-yield savings account 3, paydays up to 2 days earlier 4 with Direct Deposit and many more features.

Can someone use my debit card without my PIN? ›

Fraudsters can still use your debit card even if they don't have the card itself. They don't even need your PIN—just your card number. If you've used your debit card for an off-line transaction (a transaction without your PIN), your receipt will show your full debit card number.

How does the heb debit card work? ›

The H-E-B Debit Card, which can be used anywhere Mastercard is accepted, acts as a spending card with an optional, high-yield savings account2, and provides users several benefits such as free cash withdrawals at H-E-B branded ATMs3, no monthly fees to maintain an account, getting paid up to two days earlier with ...

Why is my debit card not working even though it's activated? ›

If you recently activated your card and this is the first use, it is possible the activation process was not fully completed. The card provider may need to manually activate the card. Often, your card is declined for your protection to prevent fraudulent purchases.

What is the most accepted debit card? ›

Similar to credit card networks, Visa and Mastercard run the biggest debit card networks.

Can someone access my bank account with my debit card? ›

Bank account fraud can happen through card skimming or when someone steals your debit card. Debit cards don't offer as much protection as credit cards, and you can lose money. To reduce risk, review your bank statements frequently and avoid using your card at certain places.

Can banks find out who used your card? ›

Bank investigators will usually start with the transaction data and look for likely indicators of fraud. Time stamps, location data, IP addresses, and other elements can be used to prove whether or not the cardholder was involved in the transaction.

How did hackers get my debit card info? ›

Your information could be stolen in many ways, such as through a retailer's data breach or by falling victim to a phishing scam where you unknowingly reveal your debit card details.

Do H-E-B cards expire? ›

Your HEB grocery cards NEVER expire! NEW: GROCERY CARDS CAN BE USED ONLINE AND FOR CURBSIDE AND DELIVERY ORDERS!

Is H-E-B a prepaid card? ›

Load & Go. Once purchased, add funds, activate, and verify your ID to start using your card. Get the The H-E-B® Prepaid Mastercard®!

What is the money order limit at H-E-B? ›

Purchase Money Orders

Purchase a money order up to $1,000.

Why is my card declined due to insufficient balance? ›

If you don't have enough funds in your chequing account to cover a debit card purchase, and if the debit card is linked to your chequing account, then the transaction will most likely be declined for insufficient funds. The easiest and simplest way to remedy the problem is to deposit money into the bank account.

Why is payment failing with my debit card? ›

Most declines fall into two categories: Soft declines – Card declined due to issues with transaction processing. The bank issuing funds approves the payment, but the transaction breaks down during the processing stages. Hard declines – Card declined by the bank due to lack of funds or outdated card information.

Why wont my debit card let me withdraw money? ›

There are a number of issues that could result in a debit card decline. For starters, you could be mistaken about your balance, or you may have reached your daily limit for withdrawals. The bank may feel the transaction is suspicious, based on your purchase history. Technical issues may also be to blame.

Why is my prepaid card declining when I have money? ›

Prepaid cards can be declined because you don't have sufficient funds in your account, the card hasn't been activated, the merchant doesn't accept the network's cards, or you have exceeded your spending limits. Any information you provide to the merchant must also match what's on file with the prepaid card issuer.

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